Hi! My name is Matt Willson. After 15 years in computer software and over a year learning the ropes of HVAC and hydronics with Taco, I am pleased to announce the launch of WILLCOMM. Our goal is to serve the technical information needs of the industry by delivering improved quality, accuracy, and readability of technical information. In short, we aim to improve your customers’ level of satisfaction by providing superb technical information resources.
Everyone has a story about an error, omission, or misinformation in a document that led to some kind of “non-optimal” result – I invite you to share your story here! One of my favorites is the 1-page consumer product “user guide” that was obviously translated into English from Chinese, such that the instructions don’t actually make any sense at all. For example, the instructions for a shelving unit say “connect branch to locket but now watch out!” And you can’t for the life of you figure out what is the “branch” or the “locket” or why you would need to “watch out!” Share your story by clicking “Leave a Comment” below.